Amazon Fire issues – is there an Echo in here?

OK here’s the advice from Amazon on closing your account….


About Closing Your Account

After your account is closed, it’s no longer accessible by you or anyone else. You won’t be able to access your order history or print a proof of purchase or an invoice.

Consequently you will no longer have access to:

  • Your customer profile including your reviews, discussion posts and customer images
  • Your Amazon.co.uk Marketplace account
  • Digital content related to Amazon Music, or your Amazon Appstore purchases
  • Content and subscriptions for Kindle
  • Accounts at Amazon.ca, Amazon.com, Amazon.com.br, Amazon.de, Amazon.fr, Amazon.it or Amazon.es
  • Your account at Amazon Local UK and Amazon Payments
  • Your Amazon.co.uk Partner Program account, if applicable, or your Amazon.co.uk Associates account
  • Your Audible.co.uk account and audio books from Audible.co.uk
  • Your account at LOVEFiLM, or your Amazon Video account
  • Your Lists, if applicable, or About You page
  • Your Account at Amazon.co.uk
  • Your access to Author Central and related author’s pages

Note: If you own a Kindle and have your account closed, you’ll no longer have access to any Kindle content and subscriptions via this account. Consequently, we’d suggest that you download and save any content that you haven’t already downloaded or permanently saved on your Kindle before you have your account closed.

To close your account, please contact us to request that your account be closed.

Note: If you contact us to close your account, please let us know that you’ve read and understood the above information and that you agree to the terms of closing your account. This will mean that your request can be dealt with more quickly.

If you want to change your e-mail address or remove a payment method from your account, you don’t need to close your account. For more information on updating your account, go to Change Your Account Settings.


And here’s the problem….I have several Amazon devices which I’ve bought over the years.  You have to connect them to your account…ok so far?  Well not exactly…..

The Echo and the Echo Dots all connect fine, as do the Fire TV sticks unfortunately a pair of Echo Spots had to be returned and now a recent Fire 7 tablet is likely to go the same way.

I thought the problem lay with the Spots but clearly it’s a bigger issue.

Once you’ve allegedly “connected” to your Amazon account you should be able to enjoy all the smart home stuff that’s around the house already….er nope!  Well not with the Spots and now not with the Fire 7.   The Fire 7 is supposed to have Alexa built in – indeed it does!!  It quite happily tells you the temperature and the weather forecast but woe betide you should ask it to turn on or off some lights – no chance there – no smart devices connected!

The Alexa website and mobile apps show that the Fire 7 is there – but that it is offline…er, it can’t be if it can tell me the weather….

I’ve tried before to get assistance from Amazon (a total waste of time and effort!) but since I’d got another device type to exhibit the same problem I figured their might be a .com/.co.uk account issue here.  Hence why I’d like to get rid of the .com one – obviously being in the UK I don’t use it – and see if this solved the issue.  I’d already tried to change the email address on my .com account but this also changed it on my .co.uk account…

So WTF to do?  Surely I can’t be the only person experiencing this – I’m not!!  So why is Amazon being so unhelpful and reading the help above so intransigent?

Well clearly because they can – assholes!

 

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.

%d bloggers like this: