Oh dear oh dear oh dear. Amazon is definitely getting a bit touchy. They really don’t like criticism – even when it’s totally justified.
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As you will have seen from my previous post I’ve been having a bit of an issue with my new Echo spot – as in it doesn’t work properly – neither the original one nor the replacement they sent me are working properly. I’ve been waiting now since 24th January to get a working unit and I’ve been pretty patient – given that they’ve got £120 of my money!! I did warn them that I might give it a 1 start review and I have just done so..but as you can see they won’t publish it…so I will 🙂
| from paul west on 05 February 2018
Don’t buy it until they’ve sorted out the bugs
I was really looking forward to receiving my Spot, I pre-ordered it and it arrived on Jan 24th. But things have gone downhill from that point. It was a real pain to get it to connect to my wifi network and then when I’d done that, and could see it was listed in my phone’s Alexa app (and in the web app too) I couldn’t get it go change from “offline” – even though it would do the basic things like tell me the weather. A replacement unit which arrived on the 26th has suffered the same issues. Issues which I’m still waiting to hear back from Amazon about. It’s been several days since they last told me they hadn’t sorted it. Over to you Amazon…when are you going to sort it?
In the meantime DON’T BUY IT!
Now that strikes me a pretty factual, it covers my experience with the device and it isn’t profane…so pretty much in line with their guidelines, and here those are.
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So Amazon – back to you. I’ll be posting this on social media – that seems fair – well if you’re going to ignore my review I feel a bit disappointed, a bit cheated, and £120 out of pocket right now.