Ref: ACC no: 93619097028
Thank you for your email which arrived in my inbox at approx. 1.31am – gosh you do work long hours, but then given the state of your operation it’s hardly surprising!
I would liked to have been able to respond to the email – it would be the most natural and obvious thing to allow me to do – after all you chose to use email as the medium of communication – however the email address you used is “Scottish Power” <firstname.lastname@example.org> and guess what it generates a fail message. Oh dear me!
I have already had to take you to the energy ombudsman once to resolve a complaint – successfully on my account I would add.
I don’t want to have to do it again so please, please, please check your records and identify the data. It’s a simple matter to sort the correct details for my final payment (surely?) – it’s just that I’m not prepared to do it on estimated readings – knowing how you’ve managed to transpose them in the past I have asked for a bill based on confirmed readings.
Is that such a hard thing to do? I mean the Government is always encouraging us to switch – or is it your policy to make it as inaccurate and complicated (for the customer)as possible to test their resolve and win through “inertia”.
So the ball is in your court – it has been for some time – so perhaps I could paraphrase the words you use in your email.
It is very important that you sort this now to avoid compensation being added to my account.
BTW – I don’t respond well to threats – you’ve tried that before and look where it got you!
Yours in ever increasing levels of both frustration and concern that we may end up in the ombudsman’s office – again!