Apple store acolytes – blind faith or ignorance?

My son’s iPhone 4 has developed an issue – the WIFI connection is not working – the button has been greyed out and resetting it to factory settings doesn’t work.  So, off we went to the Apple store in MK, waited in line for an audience and listened while a young man tried to tell us because we’d updated the software it was obviously “a latent hardware issue” and that Apple were not aware of any Wifi issues….!

Resisting the temptation to reprise John Cleese in the Dead Parrot sketch and not being prepared to pay them, far too much, for the opportunity to let them have a look at it we left.

Anyway it seems that the network operators are aware of the problem – according to helpful chap in the Vodafone shop “everyone knows it’s a software problem” and so apparently does the internet….let’s see what Google comes up with shall we?

Oh look, “About 22,100,000 results (0.70 seconds)”


Search Results

iOS: Troubleshooting Wi-Fi networks and connections

support.apple.com › Support
Learn how to troubleshoot Wi-Fi1 issues you may encounter while using your iPhone, … Follow these steps to troubleshoot the above issues:.

Having Wi-Fi problems with iOS 8? Here’s how to fix it

www.iphonehacks.com/2014/09/fixios-8-wifiproblems.html

30 Sep 2014 – Is Wi-Fi sluggish, not working or disconnecting after upgrading youriPhone or iPad to iOS 8? Here are some tips to fix the issue.

iOS 8 Wi-Fi Connection Problems? They Are Probably

osxdaily.com/2014/09/22/ios-8-wi-fiproblemsfix/

22 Sep 2014 – If you updated to iOS 8 and started experiencing some peculiar wi-fi issues, typically manifesting as an inability to join wireless networks, …

No need for iOS 8 hate. Here are fixes for Wi-Fi and battery

http://www.techradar.comNews by technology

 24 Sep 2014 – Like clockwork, iOS 8 bugs are making Apple’s flat-looking operating system feel a little more uneven partially due to Wi-Fi connection glitches …

How To Fix iOS 8 Wi-Fi Issues On iPhone And iPad

http://www.redmondpie.com/how-to-fixios-8-wifiissues-on-iphone-and-ipad/

25 Sep 2014 – Experiencing slow or Wi-Fi related issues on iOS 8 running on iPhone, iPad? Try this simple fix to get things up and running in no time.
How to Fix iPhone 4S Wi-Fi Grayed Out – iFixit

https://www.ifixit.com/Guide/How+to+Fix+iPhone+4S+Wi-Fi…/22167

A common problem in the iPhone 4S, sometimes the Wi-Fi button will be grayed out and unclickable. This problem seems to be related to thermal shock—the …

How to fix iPhone WiFi connectivity issues? | CopyTrans Blog

http://www.copytrans.net/blog/how-to-fixiphonewifi-connectivity-issues/

28 Aug 2013 – Do you experience one or more of the iPhone WiFi connection problems … This is by far the most common iPhone WiFi connectivity problem.

iOS 8 Users Seeing Issues With Battery Drain, Slow Wi-Fi

http://www.macrumors.com/2014/09/22/ios-8-issues-battery-drain-wifi/

22 Sep 2014 – As outlined by PCMag, iOS 8 users on the Apple support forums have been complaining about Wi-Fi problems in a thread that now spans …

iOS 8 Hit By WiFi And Battery Life Complaints – Forbes

http://www.forbes.com/sites/…/2014/09/…/ios-8-wifi-and-battery-life-problems

22 Sep 2014 – Reports are spreading of WiFi and battery life problems for iPhone 5S, iPad Air and iPad mini owners. Apple is yet to respond.

Solving Wifi issue on iPhone 4S – YouTube

http://www.youtube.com/watch?v=brliKIdTECg

5 Jan 2014 – Uploaded by Kapil B

After upgrading my iPhone 4S to iOS 7.0.4, i noticed that the Wifibutton had greyed out. This meant i could …


Hmmm there seems to be some sort of pattern here…

  1. Design some fantastic products that everybody loves.
  2. Make these devices and introduce business practices that stop the people who’ve bought them from doing anything with them that you don’t sanction (i.e. make money from)
  3. Become sufficiently arrogant that you believe that you can do no wrong.
  4. Deny that you’re wrong even when you are wrong
  5. Refuse to apologise when the world has proved that you were wrong
  6. Become a tarnished brand making products that people no longer love
  7. Lose!!

Well I think Apple may have reached its peak and now the emperor’s new clothes have been seen for what they are.


Back to the specifics of the greyed out wifi issue, which even Apple seem to be aware of,  and I’m now having to control myself as I’m beginning to chortle having read the way that some people recommend you deal with this “KNOWN”  problem – that’s KNOWN” young Mr Apple acolyte – remember that “KNOWN”.  What’s that you ask well :

“A common problem in the iPhone 4S, sometimes the Wi-Fi button will be grayed out and unclickable. This problem seems to be related to thermal shock—the problem may be temporarily fixed by simply putting the phone in the refrigerator for 15 minutes, or under a lamp for 30 minutes.

If this is the case, then the necessary permanent solution is to reflow the Murata SW SS1830010 Wi-Fi chip on the logic board.”

And “WTF is “reflowing” when that’s at home” I hear you ask – well it basically means giving the chip a blast of hot air…you’ll need one of these:

..and then you need to do this:

  • Set the temperature of the air gun on 280-300°C
  • Set a low air flow; 1 or 2 (on a 1 to 7 scale).
  • Now, doing circular movement, you have to reflow for 4-5 minutes.
  • Be careful to reflow only the wifi chip and not any of the surrounding ICs or circuits.
  • After 5 minutes, set the temperature to 250-260 °C for other 5 minutes.

Alternatively you could probably collect all the acolytes wearing their red t-shirts in the MK Apple store together and get them to stand around your phone spouting the messages they’ve learned by rote – I’m sure it would have the same effect!!

If the thermal shock doesn’t work it might be time for the man in the MK outdoor market to have a go and see what he can do.  I certainly won’t be asking Apple for any more help, I won’t be trading it in for a new one either.  If this is a dead (Wifi) phone then the slug is probably a good swap – either way I’m not paying for any more Apple products – and I absolutely loved the first iPhone I had.

So, “Blind Faith” or “Ignorance”?  I’ll leave that up to you dear reader!

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