Tailored email? Suits you sir! Er no it doesn’t PayPal!

I received this today from PayPal – what’s the opposite of awesome – ‘cos that’s what this is? BTW my italics!

My requests was – You’ve got a lot of my money I want it back, please!

Dear paul west,
Thanks for contacting us. We know your question is important, so we’ve tailored this automated reply for you. We hope you’ll find your answer below:

A. How do I change my address on an eBay invoice?
B. What email address did I use on my eBay auction?
C. How do I link my PayPal and eBay accounts on eBay?
D. What do I do if my payment was sent to the wrong email address?
E. How do I contact eBay?
If these don’t help you, please reply to this email with as much information as possible and we’ll do our best to get back to you as soon as we can. Otherwise, to call us, go to http://www.paypal.com/uk/contactus and click the ‘Call Us’ tab.

How do I change my address on an eBay invoice?

In order to change the address on your invoice you need to check if your buyer went through the eBay checkout procedure or not. If the buyer hasn’t completed Checkout, here’s how you can edit the invoice:
1. Go to http://www.ebay.co.uk and log in to your account.
1. Click My eBay near the top of the page.
2. Under ‘Sell’, click Sold.
3. In the ‘Items I’ve Sold’ section, locate the purchase. From the
‘Action’ drop-down menu, select ‘Send Invoice’. You’ll then see a page
that looks similar to the original invoice.
4. Edit the details that you’d like to change.
If your buyer has already completed checkout, you can send a PayPal invoice with your updated address.
To use your PayPal account to send an invoice, please follow these steps:

1. Go to http://www.paypal.com/uk and log in to your account.
2. Click Request Money near the top of the page.
3. Click Create an Invoice near the top of the page.
4. Choose ‘New Invoice’ from the ‘Select Template’ drop down list and click Continue to start using the invoice tool.
5. Complete the form with the requested information and click Continue.
6. Review the confirmation screen and click Send Invoice.
If this didn’t help you, please reply to this email with as much information as possible and we’ll do our best to get back to you as soonas we can. Otherwise, to call us, go to http://www.paypal.com/uk/contactus and click the Call Us tab.

What email address did I use on my eBay auction?
Here’s how to find the email address you used in your eBay listing:

1. Go to http://www.ebay.co.uk and log in to your account.
2. Click My eBay at the top of the page.
3. Under ‘Activity’, click Sold.
4. Under ‘More Actions’, click Sell similar.

The email address you used in your listing is under ‘Decide how you’d like to be paid’.

If this email address is not associated with your PayPal account, you need to add and validate the address before you can receive a payment.

Here’s how you add an email address to your PayPal account:

1. Go to http://www.paypal.com/uk and log in to your account.
2. Click Profile near the top of the page.
3. Beside ‘Email’, click Update.
4. Enter your new email address and click Save.

Here’s how you confirm your email address:

1. Click Profile near the top of the page.
2. Beside ‘Email’, click Update.
3. Select the email address you want to confirm and click Confirm. We will send you an email.
4. Click the link in the email to complete the confirmation process.
If this didn’t help you, please reply to this email with as much information as possible and we’ll do our best to get back to you as soonas we can. Otherwise, to call us, go to http://www.paypal.com/uk/contactus and click the ‘Call Us’ tab.

How do I link my PayPal and eBay accounts on eBay?

If your PayPal account and your eBay account use the same email address, you can link the accounts.

Here’s how to link your PayPal and eBay accounts:

1. Go to http://www.ebay.co.uk and log in to your eBay account.
2. Click My eBay at the top of the page.
3. Click Account, then click PayPal Account.
4. Click Link My PayPal Account to go to the PayPal website.
5. On the PayPal website, enter your PayPal account password and click Link My Account.
6. Click Return to eBay.

If this didn’t help you, please reply to this email with as much information as possible and we’ll do our best to get back to you as soon as we can. Otherwise, to call us, go to http://www.paypal.com/uk/contactus and click the ‘Call Us’ tab.

What do I do if my payment was sent to the wrong email address?
I understand you’re aware that the buyer has paid for your eBay item but you haven’t yet received the funds into your PayPal account. Please don’t send the item until the funds have arrived in your PayPal account balance.

If the payment is still pending in eBay:

• This usually means the email address in your listing doesn’t match the email address on your PayPal account
• You can add and confirm this email address to your PayPal account, or you can contact the buyer to cancel the payment from within their PayPal account, and send a new payment to your correct address. Only the buyer can cancel the payment.

Here’s how to find the email address that was used in your eBay listing:

1. Find the item you sold and under ‘More Actions’, click Sell a similar item.
2. Go to the section ‘Decide how you’d like to be paid’, which displays the email address where the payment was sent.

If the email address displayed in your listing is correct, I would suggest contacting the buyer and checking the exact email address they sent the payment to. Even a minor spelling mistake will mean that the payment is not sent to your PayPal account. Here are some things you can do to help prevent this problem from occurring in the future:

• Make sure the email address on your PayPal and eBay accounts is also in the pre-filled email address section on the ‘Sell Your Item’ page for current listings
• Make sure your email address is spelt correctly
• If you entered a new email address on your eBay listing, make sure it’s also added and confirmed to your PayPal account
• If you use a third-party listing programme, make sure the programme has your correct email address

If this didn’t help you, please reply to this email with as much information as possible and we’ll do our best to get back to you as soon as we can. Otherwise, to call us, go to http://www.paypal.com/uk/contactus and click the ‘Call Us’ tab.

How do I contact eBay?

Although PayPal and eBay are closely linked, we operate as separate companies and we don’t have full access to eBay’s systems.

You can contact eBay Customer Support by email, live chat, or phone.
Here’s how:

1. Go to http://www.ebay.co.uk
2. Click Customer Support at the top of the page.
3. Select the Contact eBay tab.

If this didn’t help you, please reply to this email with as much
information as possible and we’ll do our best to get back to you as soon
as we can. Otherwise, to call us, go to http://www.paypal.com/uk/contactus and
click the ‘Call Us’ tab.
Yours sincerely,
PayPal
Copyright © 1999-2014 PayPal. All rights reserved.
PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349

And to repeat, what was my request to them? You’ve got a lot of my money I want it back, please!

Oh and a tip for you apparently if you don’t want to get hung up on PayPal’s awful IVR telephone system keep saying the word agent when they offer you a choice!

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